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Processing & Postage Timeframes

STANDARD ORDER PROCESSING TIMES (NON-PEAK): As all products are printed to order, please allow up to 2 to 10 working days for us to print your items.  PLEASE NOTE – Processing times will extend past those quoted during super busy times such as Christmas so please leave enough time to ensure that you receive your order by your required date. If you do need your item in a hurry please use our rush order service.  Please be patient during the Christmas Period. We get really busy, and normal processing timeframes may extend over this time.   RUSH ORDERS Rush orders need to be placed by midday to be dispatched by next business day. The rush order option refers only to processing/printing and DOES NOT include express shipping. Shipping options are selected on the checkout separately; if you need it in a hurry, be sure to opt for Express post postage as well. SHIPPING COSTS Almost all parcels sent to Australian addresses are sent using a combination of Australia Post eParcel, Couriers Please, Fastway and TNT. Tracking and signature on delivery are available on most articles. For international orders, we use International Airmail service (NO tracking, NO signature on delivery), Registered Post (Signature on delivery only), Pack ‘n Track (Tracking only) and ExpressCourier International which provides both tracking and signature on delivery, and is delivered in 2-4 business days to most locations worldwide. Furry Peeps does not accept responsibility on any lost articles, or items that are damaged in transit due to the handling of the carrier (Auspost or other). You may add domestic (Australian) postage insurance for $2.50 per $100 (contact us for international postage insurance quote), which can be arranged by contacting [email protected] before your order has been marked completed or articles dispatched.  SHIPPING TIMES Once your order has been processed/printed and is ready for shipping,

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Refunds, Returns & Cancellations Policy

All of our products are printed here at Furry Peeps HQ. Actual print colours also may vary to those on your screen. Image/name position/placement may vary from those seen in design selectors which are for illustrative purposes only.   ORDER CANCELLATIONS Postage is 100% refundable for orders which have not been dispatched.  If the order has been dispatched, then no postage refund is applicable.  For completed sent orders, no Authorised return for refund will be paid until the order is returned and received at Furry Peeps in original unused condition. Payment processing fees will also be deducted  RETURNS Unauthorised returns will be refused and not accepted.  UNDELIVERABLE/CARRIER RETURNED PARCELS When parcels are uncollected, undeliverable, refused or otherwise returned to Furry Peeps by the carrier, returned parcel charges will apply (at rates charged to US by the carrier), as well as the postage for re-sending the parcel. This may differ from the original postage amount charged, as it will be charged at the current rate from the carrier to your postcode for the measured weight (not zoned averages on estimated weights). If you do not wish to pay to have the parcel resent, 100% cancellation on products subtotal will apply, and postage is not refundable as it had already been sent (and incurred further charges, which are still payable). CHANGES OF MIND For changes of mind we will happily offer an exchange for another design up until the time your item is marked ‘Printing’. As all of our products are made to order we are unable to offer refunds if you change your mind after your item has been printed, so please choose your design carefully, read all of our product descriptions and also take care when typing in names. Some of our fonts are a little bit fancy and decorative, and are

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Privacy Policy

Here at Furry Peeps, we do not use your personal information for any purposes other than to process your order. Your information in used and stored in accordance with the Privacy Act 1988. Ink and Fold does not on sell any information to any third parties.  Furry Peeps will not be held liable for any loss or damage caused by the “Furry Peeps” website or by your use thereof except wherein such liability cannot be excluded by law. Furry Peeps uses SSL data encryption to protect ALL information supplied on the Furry Peeps website. Who we are Our website address is: https://www.furrypeeps.com.au. SPATZ Conceptz PTY LTD T/A Furry Peeps. ABN 76104297369. Degen Road, Capalaba Queensland 4157, Australia. (Please note that we are not open to the public). Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Media We take lots of pics of actual product orders and we post these to social media. By placing an order, you agree that Furry Peeps may publish photos of our designs printed onto our products with the details supplied in your order. We don’t publish photo items or items with full personal details without express consent of the customer. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

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Payments

We use Credit Cards (VISA/MASTERCARD) as our primary online payment method. For cardholder protection and PCI-DSS compliance, we DO NOT accept credit card details by email, by Facebook private message or via mail. Any complete credit card or cardholder details received by any other means than via the secure website credit card processing form (sent directly to the processing facility for immediate payment) will be deleted or destroyed upon discovery. CREDIT CARD VERIFICATION FOR FRAUD PROTECTION Once orders are received (ie payment is processed), our system will perform multiple additional checks for fraud protection. Your order may be flagged for card payment followup, and you may be requested to send a photo of the face of the card showing the first 4 and last 3 digits only, along with the name. It must be the card used and the name must match the billing name on the order. This is to ensure that YOU are the cardholder of the card used for the order, and that you are in possession of the card used. Failure or unwillingness to supply this information will result in the order being cancelled and refunded after 72hrs. This is necessary to protect both card holders and Furry Peeps from fraudulent card transactions. Orders marked for card payment follow-up will not be started until the payment is verified. OTHER PAYMENT METHODS As you proceed through the checkout, BSB, account and address details will be available to you. Please note: Orders will not be processed until payment has been received in full. In some cases (EFT) this can take 1-7 business days for the payment to clear (Generally 3-4 though).  Payment by PayPal eCheque can take up 7-10 working days to clear.  Contact us at Furry Peeps for further assistance. SPATZ Conceptz PTY LTD T/A Furry Peeps 2023. All

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Copyright + Trademarks

All content within the Furry Peeps websites including ALL Furry Peeps PRODUCTS, IMAGES/PRODUCT DESIGNS, WEB GRAPHICS, ICONS, PHOTOGRAPHS, PRODUCT DESCRIPTIONS, AUDIO & VIDEO CLIPS, SOFTWARE, AND TRADING NAMES/TAGLINES ARE SUBJECT TO AND PROTECTED BY BOTH INTERNATIONAL AND AUSTRALIAN COPYRIGHT & TRADEMARK LAWS AND REMAIN THE PROPERTY OF FURRY PEEPS® and SPATZ Conceptz Pty Ltd. All printed products include the FURRY PEEPS® logo and/or copyright/trademark details and/or website url. All designs produced and products by FURRY PEEPS immediately become the property of FURRY PEEPS upon creation and MAY NOT be re-produced in any way, shape or from without written authorisation. We do not authorise the re-sale of any FURRY PEEPS products without prior permission. PLEASE NOTE THAT AS SOME OF OUR DESIGNS ARE ALSO LICENSED BY OTHER COMMERCIAL COMPANIES WE ASK THAT YOU DO NOT USE THEM OR OUR PRODUCT DESCRIPTIONS / ANY OF THE INFORMATION CONTAINED WITHIN OUR WEBSITE AS YOUR OWN.  Contact us at Furry Peeps for further assistance. SPATZ Conceptz PTY LTD T/A Furry Peeps 2023. All Rights Reserved. ABN 76104297369. Printing Australia’s most awesomest pet products since 2009!

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© SPATZ Conceptz PTY LTD T/A Furry Peeps 2023. All Rights Reserved. ABN 76104297369. Printing Australia’s most awesomest pet products since 2009!

Degen Road, Capalaba Queensland 4157, Australia. (Please note that we are not open to the public)

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