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Refunds, Returns & Cancellations Policy

All of our products are printed here at Furry Peeps HQ. Actual print colours also may vary to those on your screen. Image/name position/placement may vary from those seen in design selectors which are for illustrative purposes only.  

ORDER CANCELLATIONS

Postage is 100% refundable for orders which have not been dispatched.  If the order has been dispatched, then no postage refund is applicable.  For completed sent orders, no Authorised return for refund will be paid until the order is returned and received at Furry Peeps in original unused condition. Payment processing fees will also be deducted 

RETURNS

Unauthorised returns will be refused and not accepted. 

UNDELIVERABLE/CARRIER RETURNED PARCELS

When parcels are uncollected, undeliverable, refused or otherwise returned to Furry Peeps by the carrier, returned parcel charges will apply (at rates charged to US by the carrier), as well as the postage for re-sending the parcel. This may differ from the original postage amount charged, as it will be charged at the current rate from the carrier to your postcode for the measured weight (not zoned averages on estimated weights). If you do not wish to pay to have the parcel resent, 100% cancellation on products subtotal will apply, and postage is not refundable as it had already been sent (and incurred further charges, which are still payable).

CHANGES OF MIND

For changes of mind we will happily offer an exchange for another design up until the time your item is marked ‘Printing’. As all of our products are made to order we are unable to offer refunds if you change your mind after your item has been printed, so please choose your design carefully, read all of our product descriptions and also take care when typing in names. Some of our fonts are a little bit fancy and decorative, and are intended to compliment the design, so please ensure that you check out the product image before placing an order. Some fonts use old-style character representations, cursive form character representations or purely decorative forms. Some of our fonts used all uppercase, or all lowercase, or use mixed case representations (eg. ‘A’ for a lowercase ‘a’, ‘j’ for uppercase ‘J’, etc), so in these cases, it won’t matter how you have typed the name as the font may represent it differently. As all of our products are personalised, printed and/or made to order, we do not offer refunds, exchanges or returns if when you receive your item, you are are unhappy with some aspect of the product, or printing (for example the way the name looks on the design, some element of the design or some element of the printed product) and you change your mind. Replacements are only issued for spelling issues, print quality issues as deemed by Furry Peeps, and for functional defects of the product itself arising from manufacturing defects. Neither wear & tear of items through use, nor misuse of items are covered by warranties.

REFUSAL OF ORDERS

Furry Peeps reserves the right to refuse to process your order at anytime.  If this occurs and your order is cancelled all fund will be returned to your account with which payment was made.

QUALITY & FAULTY PRODUCTS

As quality issues rarely occur, usually we will ask you to return the product to us for inspection or supply photographs of the perceived issue.  Furry Peeps reserves the right to determine whether a product is faulty and conduct a production and quality check. If Furry Peeps deems your item is faulty a replacement item will be shipped subject to stock availability or a store credit issued for the product only. Do not include any symbols, emoticons, emojis, icons or other graphical characters etc as most of the fonts we use do not have any of these glyphs available. If they are included, then they will be omitted if unavailable in the fonts. Some glyphs can prevent details from being stored on the order. Any print quality issues, including errors in spelling/content, must be reported in writing to Furry Peeps within 7 days of receipt of your item, using either the website contact form or via email at [email protected]. Failure to report issues within 7 days is taken as unconditional acceptance of the product(s) received. Customer perceived issues with printing and/or print quality, layout, positioning, size, colour, shadowing, or otherwise are generally not actual functional print quality issues. All items are checked and have passed our QA for these and are within our normal printing limits. Occasionally something may slip through these checks, which is why you will be required to supply photos of these perceived issues. If Furry Peeps determines that there is an actual print quality issue, the item will be reprinted, or credit may be issued at Furry Peeps discretion. 

ERRORS IN SUPPLIED CONTENT

We print the details as provided; we do not

  • correct spelling or grammatical errors
  • correct or identify contextual errors
  • identify discrepancies in information between ordered item/s
  • modify any other aspect of our designs by request, other than for the personalisation text.
  • modify designs to account for omitted information
  • modify customer supplied photographs other than to crop to fit into layouts
  • rescale customer supplied photographs. Supplied photos should be 200-300dpi
  • touch up, recolour, adjust, calibrate, blur, bleed, edit or otherwise of customer supplied photographs

To make the details supplied look their best & as legible as possible in our designs, our artists, at their discretion in performing the tasks, may:

  • adjust positioning of fields provided to fit into our designs
  • scale design elements including names & data provided
  • omit field descriptors/labels (born on, weighing, long) when this information is omitted
  • modify, omit partially or omit entirely the requested additional information provided for the preservation of the integrity of our digital artworks when not applicable to the product and/or design
  • add additional text backgrounds
  • tone-down poor quality customer supplied photos to try to avoid red ‘rash’ appearance of some skin tones as much as possible (on some products)

It is the customer’s responsibility to provide the correct information, in the format they would prefer it to appear to be consistent with the sample of the design they have chosen. 

PRODUCT UNAVAILABILITY

From time to time our products become unavailable even after you have placed your order. We endeavour to contact customers as soon as this occurs. If this does occur a refund may be given for the out of stock item, or your order part-shipped until the item is back in stock, or an equivalent item substituted.  We reserve the right to withdraw any products from sale at any time without notice. Please not that we do not part ship orders. All refunds will be processed and returned to your account with which payment was made.

Contact us at Furry Peeps for further assistance.

SPATZ Conceptz PTY LTD T/A Furry Peeps 2023. All Rights Reserved. ABN 76104297369. Printing Australia’s most awesomest pet products since 2009!

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