Gold Coast Made

Personalising Pet Stuff Since 2009

CUSTOMER HELP

Need a hand?
Or perhaps a paw?

Processing times, postage, Rush Orders, returns, payments, personalisation and every other useful little detail live here. Pick the thing you need and we’ll point you toward the answer.

Start with the right help page.

We’ve split the important information into proper sections so you no longer need to scroll through the entire history of personalised pet commerce to find one shipping answer.

🐾 Still stuck? The actual humans are at the bottom.
Where is my order? Can I Rush it? I typed the name wrong How do returns work? Which font gets used? How do I wash it? Payment being weird? Please don’t copy our artwork Ask the humans
FETCH THE ANSWER

What do you need help with?

The most common questions are right at the top. For the more niche little mysteries, keep scrolling.

THE VERY SHORT VERSION

Four answers before you even click anything.

Because sometimes you came here for one sentence and would rather not enrol in a correspondence course.

How long does production take? Most made-to-order products are approximately 2–10 working days before dispatch.
Does Express speed up production? No. Express speeds up delivery after dispatch. Rush Production is separate.
Can I change a personalised order? Contact us immediately. Once production begins, changes may no longer be possible.
Can you fix my typo? Before production, maybe. After printing, a typo remains impressively permanent.
STILL STUCK?

Send the humans a message.

If your question is about an existing order, include the order number and email address used at checkout. If something is wrong with a product, include clear photographs too. Useful information is the customer-service equivalent of throwing us a very accurate tennis ball.

The fastest route to an actual answer:

Order number.
Your email address.
What happened.
Photos if relevant.

Much more useful than “Hi, where is it?”

Contact Furry Peeps
ALL SORTED?

Excellent. Back to spoiling the pet.

The serious human information is now safely dealt with. You may return to personalised collars, birthday things and buying belongings for somebody who has never once offered to pay.