Need it yesterday?
We know the feeling. Our Rush Order service is available on selected products for pet birthdays, new puppy arrivals, holidays and other situations where the calendar has behaved with absolutely no compassion.
Where Rush is available, eligible orders placed before 12 midday Queensland time on a working day can be moved to the front of our production queue for next-business-day dispatch.
There are two different kinds of fast.
This is the bit worth understanding before you panic-click everything containing the word Express while your dog watches the operation with absolutely no concern.
Speeds up production.
Rush moves an eligible order to the front of our production queue. Where all requirements are met, eligible orders placed before the cut-off are targeted for dispatch by the next working day.
Speeds up delivery.
Express shipping is chosen separately at checkout. It affects the carrier service after your order has been made and dispatched. It does not move your product through production faster.
Get it in before midday.
Eligible Rush Orders should be placed before 12:00pm Queensland time on a working day for next-business-day dispatch.
Orders placed after the cut-off may begin Rush processing on the following working day.
Saturdays, Sundays and Queensland public holidays are not working days. Your dog may not understand business hours. Unfortunately, the printers do.
Rush means we rearrange our day for you.
The additional Rush fee shown on an eligible product pays for priority production. It is not an additional delivery service.
Select Rush when ordering.
Look for the Rush Order option on the product page. It must be selected and paid for as part of the order. Writing “PLEASE PLEASE PLEASE IT’S MY DOG’S BIRTHDAY!!!” in the notes is heartfelt, but it is not a production upgrade.
We prioritise production.
Once your eligible Rush Order is complete and ready to make, it moves ahead in our production queue so we can target next-working-day dispatch.
The carrier takes over.
Once dispatched, the delivery service selected at checkout applies. Choose Express shipping if you also need the postie to move with considerably more enthusiasm.
Some products need longer printing, finishing, sewing, cutting, drying or other specialist production and simply cannot be completed on a Rush timeframe.
Look for the Rush option.
Rush is available only where the option appears on the product page. Availability can change according to the product, materials, production capacity and time of year.
If you cannot see a Rush Order option on the product, it is not currently eligible for Rush production.
Your order needs to be ready to make.
Rush production cannot begin while we are chasing missing pet names, blurry photos, failed payments or a delivery address that appears to exist mainly in somebody’s memory.
Check everything before you hit order.
Rush Orders move into production quickly, so changes or cancellations may no longer be possible once Rush production has started.
Check pet names, phone numbers, wording, dates, uploaded photographs, product options and your delivery address before ordering.
A rushed typo is still a typo. It has simply achieved its goals with exceptional efficiency.
A Rush fee may not be refundable once Rush production has commenced, except where required by law or where we are unable to provide the paid Rush service.
We rush it. We cannot teleport it.
Rush Production improves the time it takes us to make and dispatch an eligible order. It does not guarantee a carrier delivery date.
Carrier delivery estimates can still be affected by weather, network delays, public holidays, regional services, incorrect addresses and other postal adventures entirely beyond the dog’s understanding.
If your date is absolutely immovable, allow as much time as possible and choose an appropriate Express delivery option at checkout.
Rush Production gets the eligible product made quickly.
Express shipping gets the finished parcel onto the
faster delivery service.
They are two separate things. If time is tight, you may need both.
Find Rush. Choose Express. Check the pet name.
Look for the Rush Order option on eligible products, place your order before midday on a working day and make sure every required detail is complete before checkout.
