Gold Coast Made

Personalising Pet Stuff Since 2009

Actual humans live here

Throw us a message.
We’ll fetch it.

Got an order question, a product problem, a brilliant idea or a complaint filed by somebody with four legs? Send it our way. We’re a small Gold Coast team run by real people, not a customer-service maze guarded by a robot in a headset.

Small-team note: Sending the same question through email, Instagram, Facebook and your dog’s intense telepathic stare will not make the reply arrive faster.
Before the tail-spin

Give us the useful bits.

A few details upfront means less customer-service ping-pong and more time spent actually solving the problem.

01

Order question?

Include your order number and the email address used at checkout. Without them, we have to search the system using vibes, which is not a recognised database tool.

02

Need to change something?

Contact us quickly. Once a personalised order enters production, changes may no longer be possible. The printers do not understand second thoughts.

03

Waiting on an order?

We don’t send step-by-step production updates. Unless we need something from you, your next update will arrive when the order is finished and being sent.

Send it

We’re all ears.

Complete the form with as much useful detail as possible. Screenshots, order numbers and a proper explanation help enormously. “It doesn’t work” gives us very little scent to follow.

Human reply time 1–2 business days
Where the good stuff happens Gold Coast, Queensland
Direct line to the pack [email protected]
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