© Furry Peeps 2025. All Rights Reserved. ABN 76104297369. Printing Australia’s most awesomest pet products.
Our Brands:
SPATZ Mini Peeps
Hey Milson
Ink And Fold
Willow Vale, Queensland 4209
Most Furry Peeps products are personalised, printed or made to order in our Gold Coast studio. That means there are two separate clocks ticking on your order: the time it takes us to make it, and the time it takes the carrier to deliver it.
The processing timeframe is how long we need to create your order before dispatch. Shipping time begins after the finished parcel leaves us.
This tiny distinction prevents an impressive amount of “but I chose Express” confusion.
This is the time between receiving your completed, paid order and having the finished product packed and ready for dispatch. Most Furry Peeps goodies are not sitting pre-personalised on a shelf waiting for a suspiciously specific dog called Kevin.
Delivery time starts after we have finished making your order and handed the parcel to the selected carrier. Standard and Express delivery options affect this stage, not our production queue.
Because most Furry Peeps products are personalised, printed or made to order, please allow approximately 2–10 working days for standard production before dispatch.
Some products require different production timeframes because of their materials, printing method, sewing, finishing or other production steps. Where an individual product states a different timeframe, the product-specific timeframe wins.
Production begins once payment has cleared and we have all of the information needed to make the order.
Pets do not observe weekends. Production teams unfortunately remain disappointingly human.
It does, however, arrive every year with thousands of personalised pet requests and a fairly dramatic amount of festive enthusiasm.
Production timeframes may extend during very busy periods such as Christmas, major promotions and seasonal gifting events.
If you need an order for a specific birthday, holiday, puppy arrival or other immovable date, order as early as possible.
Carrier networks can also become busier during peak periods, so leaving extra time for both production and delivery is a very sensible little life choice.
Selected products have a Rush Order option. Eligible Rush Orders placed before 12 midday Queensland time on a working day can be prioritised for next-business-day dispatch where all requirements are met.
Rush speeds up production. It does not automatically upgrade your postage.
If you also need faster carrier delivery, select an appropriate Express shipping option separately at checkout.
Read Rush Order info
One gets the eligible product made faster.
The other gets the finished parcel onto the faster delivery service.
Two clocks. Two services. One extremely spoilt pet.
Available services and costs are shown at checkout based on your parcel and destination.
Standard shipping is available for eligible Australian orders. Carrier estimates begin after your parcel has been dispatched.
Express shipping places the completed parcel onto a faster carrier service. It does not move an ordinary order ahead of other orders in our production queue.
Add useful delivery instructions during checkout where available. Carriers make the final decision about whether and where a parcel can safely be left.
If you have not received a dispatch notification yet and your order is still inside its stated production timeframe, it is generally still being made rather than secretly touring Australia.
Once your order has been completed, packed and booked for delivery, we’ll send a dispatch notification with tracking details where tracking is available.
Carrier scans may not appear instantly. Sometimes the first tracking update happens after the parcel reaches the carrier’s network.
If tracking appears genuinely stuck or your parcel is well beyond the carrier’s expected delivery window, contact us with your order number and we can help investigate.
Parcels remain stubbornly committed to travelling to the address entered at checkout.
If a parcel is returned because it was unclaimed, refused, undeliverable or addressed incorrectly, carrier return fees and new postage may be payable before it can be sent again.
Redelivery costs may differ from the original postage amount because current carrier charges, parcel measurements and destination all apply.
If the delivery-address error was ours, contact us and we’ll sort it out.
Check the house number.
Check the street.
Check the suburb.
Check the postcode.
Your dog has no idea where the old house was. Neither does the printer.
Where international delivery is available, shipping options and costs are calculated at checkout for supported destinations.
International delivery can take longer and may be affected by customs processing in the destination country.
Any import duties, taxes, customs charges or local processing fees imposed by the destination country are the customer’s responsibility.
Please allow plenty of extra time for international gifts. Border agencies remain unimpressed by even the most important canine birthday invitation.
Allow the stated production time, remember that delivery begins after dispatch, use Rush and Express where available if time is tight, and please check your address before sending your pet’s new belongings into the postal universe.
